Many travelers rely on trains to travel long distances. The major reason is that train travel is easy, comfortable, and affordable. However, if it is a long-distance journey, passengers will go for reserving seats ahead.
But sometimes, few passengers experience the bitter situation by finding someone else sitting in their reserved seats. In turn, this leads to arguments between the two parties. There have been many instances of such clashes happening in recent times.
Marking these clashes, the Railway Department has decided to avoid them. A special system has been created to protect the reserved seats from being taken by others.
Give a complaint!
Few passengers who have not reserved a ticket sit anywhere from second class to the sleeper to AC class. However, if you notice someone occupying your reserved seat, you can immediately raise a complaint to TTE or file a complaint on the ‘Railway Madad’ website.
How to raise a complaint?
- Go to the Railway Madad website. (railmadad.indianrailways.gov.in) link can be clicked.
- Enter your mobile number.
- After that, click on Send OTP.
- Enter the OTP received on your mobile.
- Enter your ticket booking PNR number.
- Click on the type option and select your complaint.
- Select the date of the incident.
- Write complaints in detail.
- Finally, click on the submit button.
Alternate Method
If someone is occupying a reserved seat on the train.. the matter should first be informed to the TTE of the train. Also, if they start fighting against you, immediately inform the railway police by calling railway helpline number 139.